Support
A person answers, in Romanian or English. When you write about an error, take the reference from the app; it is in the "Activity" page next to each step.
Contact
Announced at launch.
Documentation
The getting-started guide lives in the app, on the Home page.
What to send
- The Shopify order number (for example #1042) and the courier or invoicing tool involved.
- The error text as shown in Coletly; the courier or tool's own message appears verbatim under ours.
- The approximate time. Never send passwords or API keys; we never ask for them.
Service status and changes
Changes are listed on the Changelog page. A service status page will be published at launch.